Are you currently shipping outside the US?
Yes we do ship Worldwide!
Are you shipping during COVID-19?
We ship out every business day, Monday -Friday! As long as shipping carrier are operating, we are here to serve our customers! The Online shop is open 24 hours a day, 7 days a week.
How long does Shipping take?
We take pride in our fast deliveries. After your order is placed, we ship out same day or by latest next business day. Shipping Prices are calculated at checkout before you purchase and depending on that you get an approximation of how long it will take for your package to be delivered to you safe and sound. Due to covid, some packages may take longer days in shipping. Please understand this is out of our control (applies to U.S orders only).
Do you sell products in store?
Yes! We are fully operating at our physical location in Orlando, Florida!
Our address is:
Address is 12236 South Apopka Vineland Rd Orlando, Fl 32836
Come visit us! 😊
What is your Refund Policy?
If you change your mind about an item you received, you have 30 days to return your item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It is the customers responsibility to ship the item back. After 30 days, unfortunately we cannot offer you a refund.
What about sale items?
ALL sale items are FINAL and cannot be returned unless damaged. Exchanges will be granted if a clothing item needs to be exchanged for a different size.
What if my product is damaged or stops working?
At Muslim Memories, we insure that we sell the top of the line, quality products! However, just like any other business, there is always a small chance of defective items.
We want to promise you that we will refund you your money or exchange the item for a brand new one, free of cost.
This will need to be done within 45 days after purchase. After 45 days have passed, we cannot guarantee a refund or exchange.
Send us an email at firstname.lastname@example.org for any issues that you may have and we will do everything we can in order to make it right!
What if my tracking says my package was delivered but I never received my item?
It happens unfortunately. Shipping carriers deliver thousands of packages daily and can mistakenly send your item to the wrong house. If this is the case, we will do our best to track down your package and get it to you. We will file a claim with the shipping carrier as they have GPS tracking systems to see where your package was delivered. Please be patient as claims take some time.
Please also note, it is your job to let us know within 5 days of your delivery email that you did not receive your package. When an item is delivered to you, we send out an email that day letting you know your package has been delivered! BUT, you still need to let us know, otherwise we think your child is happily playing with his or her new toy :)
What is the Free Shipping Program?
You pay a flat shipping fee for FREE shipping for 6 months, the membership cost is $79.99 for 6 months of FREE shipping (from the time you purchase) up to 15 orders. Any order in the United States is applicable however the minimum that must be ordered in each order is $20.